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What are Customer Complaints? Why are They Important for Business?
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![[PDF] Service Quality and Student Satisfaction in Higher Education ...](https://d3i71xaburhd42.cloudfront.net/640a25470cbca1b2aaea0ec25218b06e4fdf7887/4-Figure2.1-1.png)
![SERVQUAL gaps (adapted from [6]). | Download Scientific Diagram](https://www.researchgate.net/publication/321337803/figure/fig1/AS:565905294925829@1511933744863/SERVQUAL-gaps-adapted-from-6_Q320.jpg)
